ii89 Privacy Policy — How We Handle Your Data

01 Who We Are

ii89 is an online gaming platform serving players in the Philippines. The platform provides access to slot games, live casino, sports betting, eBingo, and online poker — all operated under a single account with transactions conducted in Philippine Peso (₱ PHP).

When this Privacy Policy refers to "ii89", "we", "us", or "our", it means the operator of the ii89 platform accessible at ii89.vu. This policy covers personal data collected through the website and through the ii89 mobile application available for download on the Download page.

For any privacy-related questions, concerns, or requests, you can reach our team using the email address displayed in the footer of this page.

02 Information We Collect

ii89 collects personal information in the following ways:

Information you provide directly: When you register, verify your account, make a deposit, or contact support, you provide us with information including your full name, date of birth, Philippine mobile number, email address, and government-issued ID details for KYC verification.

Information collected automatically: When you use the platform, we collect technical data including your IP address, device type, browser type, operating system, session duration, pages visited, and in-game activity. This helps us maintain platform security and improve the user experience.

Payment information: When you make a deposit or withdrawal in ₱ PHP, we collect the payment method details necessary to process the transaction. Full financial account credentials (such as bank account passwords) are never stored by ii89 — these are processed through secure payment channels.

Communications: When you contact ii89 support, we retain records of those communications to help resolve issues and improve our service quality.

03 How We Use Your Information

We use the personal information we collect for the following purposes:

• Account management: To create and maintain your ii89 account, verify your identity, and keep your account secure.
• Transaction processing: To handle deposits and withdrawals in ₱ PHP through supported Philippine payment methods, including online banking and local e-wallets.
• Legal and regulatory compliance: To meet our obligations under applicable law, including KYC and anti-money laundering requirements.
• Responsible gaming: To monitor gaming patterns, apply deposit limits or self-exclusion where requested, and identify accounts that may need responsible gaming intervention.
• Platform security: To detect and prevent fraud, unauthorised access, bonus abuse, and other prohibited activities described in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Platform improvements: To analyse usage patterns, fix bugs, and develop new features that improve the player experience.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — updates about platform features and general promotions.

We do not use your personal information to make fully automated decisions that produce legal or similarly significant effects on you without human review.

04 Legal Basis for Processing

ii89 processes your personal data based on the following legal grounds:

Where we rely on your consent — for example, to send promotional communications — you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team.

05 Sharing Your Information

ii89 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals in ₱ PHP, we share the minimum necessary payment details with our Philippine payment processing partners. These partners are bound by their own data protection obligations.
• Identity verification providers: To complete KYC checks, we may share your identification documents and personal details with regulated identity verification service providers.
• Technology and infrastructure providers: Our platform infrastructure, cloud hosting, and security services are provided by third-party technology companies. These providers access data only to the extent necessary to deliver those services and are contractually obligated to maintain data security.
• Legal and regulatory authorities: We may disclose personal information to law enforcement, regulatory bodies, or other authorities when required to do so by applicable law, court order, or regulatory direction.
• Responsible gaming organisations: In limited circumstances related to player protection, we may be required to share information with responsible gaming support services.

Any third party that receives personal data from ii89 is required to handle it in accordance with applicable data protection standards and may not use it for purposes beyond those specified.

06 Cookies and Tracking Technologies

ii89 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our website. They serve the following purposes:

• Essential cookies: Required for the platform to function correctly — including maintaining your login session, processing transactions, and applying security settings. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and does not identify you personally.
• Preference cookies: Remember your settings and preferences — such as language and display options — so you don't have to reconfigure them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised access attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core platform features including account login and payment processing.

07 Data Retention

ii89 retains your personal data for as long as your account is active and for a period afterwards as required by applicable law and our internal compliance obligations. The retention periods we apply are based on the following principles:

• Account and transaction records are retained for the period required under applicable financial and anti-money laundering regulations.
• Identity verification documents are retained for the minimum period required by law following account closure.
• Support communications are retained for a reasonable period to assist with dispute resolution and service improvement.
• Analytics data is retained in aggregated or anonymised form and does not identify individual players.

Once the applicable retention period has passed and there is no other legal basis for retaining your data, ii89 will securely delete or anonymise it.

08 Your Rights Over Your Data

As an ii89 player based in the Philippines, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data ii89 holds about you.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. This right is subject to our legal retention obligations.
• Right to withdraw consent: Where we process data based on your consent — such as for marketing communications — you can withdraw that consent at any time.
• Right to object: You can object to processing carried out on the basis of our legitimate interests, subject to those interests not overriding your rights.
• Right to data portability: Where technically feasible and legally applicable, you can request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, contact the ii89 support team using the email address in the footer of this page. We will acknowledge your request and respond within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

09 Security of Your Information

ii89 takes data security seriously and applies industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled storage for personal data and payment records.
• OTP-based account verification using your registered Philippine mobile number.
• Regular security assessments and monitoring for suspicious activity.
• Internal access controls that restrict employee access to personal data on a need-to-know basis.

While ii89 implements robust security measures, no online platform can guarantee absolute security. You also have a role to play: keep your account credentials private, use a strong and unique password, and notify us immediately if you believe your account has been compromised. You can find further guidance on account security in our FAQ.

10 Children and Minors

The ii89 platform is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will close that account immediately and delete the associated data, subject to any legal retention requirements.

If you believe that a minor has accessed the ii89 platform using your account or has created their own account, please contact our support team immediately. We treat underage access as a serious issue and respond to all such reports promptly.

For further guidance on preventing underage gaming, visit our Responsible Gaming page.

11 Changes to This Privacy Policy

ii89 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law, or improvements in our data practices. When material changes are made, we will notify registered users through a notice on the platform or via the contact details associated with your account.

The updated policy will be published on this page with a revised "Last updated" date. Your continued use of the ii89 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically. If you have any questions about changes to this policy, reach out to our support team using the contact details in the footer.

12 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ii89 handles your personal information, please get in touch with our support team. The email address for privacy-related enquiries is displayed in the footer of this page.

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently. We aim to acknowledge all privacy-related enquiries promptly and to provide a substantive response within a reasonable timeframe.

For general platform questions, visit our FAQ page or check the About Us section for more information about ii89.